Power cuts are frustrating at the best of times, but imagine how dangerous a power failure is for someone vulnerable or the elderly.
In most situations, an electricity provider only becomes aware of a power cut when a customer calls in. This can be highly inconvenient and potentially life threatening, especially if someone relying on a kidney dialysis machine has no power. Likewise, for the elderly it can be very upsetting if they are left without any heating or lighting until their power returns.
To help tackle this issue, we have designed and created the PSR Scout. The PSR Scout is a sophisticated IoT-enabled fault and voltage detector that can detect power cuts and immediately notify an electricity provider when they occur.
How will AND’s IoT device help?
The Office for National Statistics recently stated that the population of the UK is getting older. In 2016 18% of people were aged 65 and over and 2.4% were aged over 85. As the ageing population continues to grow, we need to consider how innovative technologies can help.
Lots of people are already using IoT devices to monitor vulnerable family members in their homes. However, at present, not many solutions exist that can support them in the instance of a power cut.
AND’s PSR Scout can plug directly into a spare socket in a person’s home to monitor their electricity supply. If the device detects a power cut or unexpected voltage, it sends a remote alert to the provider. The message helpfully includes the customer effected and their location. This enables the electricity provider to respond quickly and deliver an efficient customer service. AND’s PSR Scout can provide reassurance that relatives are receiving the right level of care when there is a power failure.
Trial underway in over 200 homes
A UK electricity provider is currently trialling AND’s PSR Scout with customers on the Priority Service Register. This is a free and voluntary service that suppliers offer to their most vulnerable customers.
Rolled out in the West Midlands, the electricity provider is using data collected by AND’s PSR Scout to assess their internal processes and quality of service delivered during a power cut. The PSR Scout not only protects vulnerable and elderly people but also offers greater visibility for providers in the UK.
The main aims of the trial are to:
- Identify power cuts and disruptions immediately
- Pinpoint the exact location of a power cut
- Assess the level of service offered to customers in the event of a power cut
- Offer appropriate advice to customers
- Use data from AND’s PSR Scout to evaluate the quality of voltage supplied
- Use data from AND’s PSR Scout to assess any potential causes of power outage
Did you know, we have a dedicated IoT platform called Connect2. To read more about this then please visit Connect2